Return and refund policy
Return and Refund Policy
Effective Date: [Insert Date]
1. Return Eligibility
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:
- Timeframe: Returns must be initiated within [X] days from the date of delivery.
- Condition: Items must be unused, in their original packaging, and in the same condition as when you received them. Products that are damaged or not in their original condition will not be accepted.
2. Non-Returnable Items
The following items are non-returnable:
- Perishable goods (e.g., food items)
- Personalized or custom-made products
- Items marked as non-returnable at the time of purchase
3. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [your email address] or [your phone number] to request a Return Authorization (RA) number.
- Prepare Your Package: Include a copy of your receipt or order confirmation, and securely pack the item(s) in their original packaging.
- Ship Your Return: Send the package to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to our error.
4. Refund Process
Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 10 business days for the refund to be processed and reflected in your account.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.
6. Shipping Costs
Shipping costs for returned items are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or damaged items).
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 1 days of delivery. We will arrange for a replacement if applicable.
Thank you for shopping with Ishahiza.com. We appreciate your business and are here to assist you with any return or refund requests.
